24 Hour Notice Cancellation & Rescheduling Policy
24 Hour Cancellation & Rescheduling Policy
Your appointments are very important to the Physical Therapy & Lifetime Wellness team. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24-hour notice for cancellations or rescheduling of appointments.
Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waitlist miss the opportunity to receive treatment.
Any appointment missed, late canceled, or changed without 24-hour notice will result in a $35 charge.
As a courtesy, your appointments are confirmed electronically the day before your scheduled appointment by email and/or text messaging from our online appointment scheduling software because we know how easy it is to forget an appointment you booked months ago. From this confirmation email, you have the option of the following without a charge:
- confirm your appointment from the link provided in the email;
- reschedule/change/modify your appointment from your online account;
- cancel your appointment from your online account;
- respond back by email with any changes or issues;
- call our office number: 303-952-5053
Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee. Not receiving an electronic notification of your appointments from us the day before is not sufficient reason to miss an appointment if the original confirmation notification was received timely. A link to automatically upload the appointment to your calendar is provided on every electronic confirmation.
All appointments must be held with a valid credit card at the time of booking. A credit card hold transaction may be made on your credit card to reserve the appointment time. Your credit card information is stored will full encryption.
The 24-hour cancellation policy gives us time to inform our waitlist clients of any availability, as well as keeping our staff schedules filled, thus better serving everyone. Physical Therapy & Lifetime Wellness policies are presented and provided in the best quality and tradition of excellent service for our established and future clientele. Thank you for viewing and supporting our 24-hour cancellation and rescheduling policy criteria!